Terms & Conditions

By using the website and the service offered on it you agree to accept our terms and conditions that are set out on this page. If you do not agree to be bound by these terms and conditions you should not use or access this website.

Availability/Out of Stock Items

If we run out of a certain item we will contact you with a suitable replacement, which will be of the same or greater value. If you do not want this product, you may cancel your order and we will refund you if payment has already been taken.

Pricing Policy

All prices are shown besides the relevant products on the website. Please see our delivery page for more information on our delivery costs. Addresses outside of mainland UK occur additional delivery costs. These are listed during the checkout stages when placing your order. You can get a delivery quote via our delivery estimator on the basket page.

Nut, Allergies & Ingredients

The products on this website are produced in facilities where nuts are present. Therefore we cannot guarantee that the products will be nut free. We aim to supply ingredients with all products for the benefit of our customers. Ingredients/Allergens are taken from the manufacturers technical specifications, we cannot be held responsible for this content. Ingredients on all sweets can be obtained for the benefit of our customer by contacting us.


Credit Cards & Debit Cards - We accept Visa, Visa Debit/Delta, Visa Electron and MasterCard payments via SagePay.

PayPal - Customers wishing to pay via PayPal can choose the PayPal option through SagePay, where you can complete your order via your Paypal account.

BACS/CHAPS - Customers wishing to pay via BACS/CHAPS can choose this option when checking out. Please contact us for bank details. Orders will not be despatched until payment has cleared.

Privacy Policy

Zap Sweets Limited, t/a Direct Sweets, do not/will not store customer's credit or debit card details or any financial information on the website. All payments are encrypted or processed externally via SagePay's secure transaction process.


All content on this site such as images, logos and text is property of www.directsweets.co.uk - If any of it is reproduced, changed or altered in any way, we will not hesitate to instruct legal representation to act on our behalf.

Expiry Dates

Please ensure that you always e-mail us prior to ordering if you wish to enquire about the best before dates on our products. We strive to ensure that all of our products have a minimum of 6 months date on them. In some cases though, depending on the products, this is not always the case due to the way that they are manufactured, etc.

Changes to Terms and Conditions

We reserve the right to change the terms and conditions at any time and issue a new version on our website. The new version will take effect immediately.

Returns, Refunds & Cancellations

We hope that that you enjoy the sweets that you have purchased. If there is a problem with any product please return them within 14 days of receipt to the following address:

Zap Sweets Limited,
t/a Direct Sweets,
Unit 28 Riverside Offices,
17 Towcester Road,
Bow, London,
E3 3ND,
United Kingdom

Please send your contact details and the reason for the returned product. Postage costs for the returned goods are the responsibility of the customer.

If you decide to cancel your order and notify us before we have despatched your items, we will refund your payment and cancel the order, this applies to orders under £25 only. If we receive a cancellation request after your item has been despatched then you will need to follow the refund process mentioned above.


From time to time, we run exciting competitions on our Twitter, Facebook and Google+ pages. All competition winners will have their prize delivered to any mainland UK address of their choice. If you have any questions, please don't hesitate to contact us.

Customer Services Contact

Registered Business Address:
Zap Sweets Limited, t/a Direct Sweets, Unit 28 Riverside Offices, 17 Towcester Road, Bow, London, E3 3ND, UK.
To contact us, please use our contact form and select a relevant department to get in touch. A member of our team will respond to you as soon possible!

Company Details

Registered Address: Zap Sweets Limited, t/a Direct Sweets, Unit 28 Riverside Offices, 17 Towcester Road, Bow, London, E3 3ND.
Our Company Details: Company Number - 06972699 & VAT Number - 130 6294 37.